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Frequently Asked Questions


What payment methods do you accept?

We currently accept Shop Pay, PayPal, Google Pay, Meta Pay, and all major credit cards.

What is Shop Pay?

Shop Pay is a service offered by our website platform provider Shopify. Shop Pay is an online checkout system that allows customers to check out faster by automatically remembering and applying their contact and payment information.

In addition, for qualifying customers, this service offers Shop Pay Installments which customers can pay for their purchases over time. Customers can make four biweekly, interest-free payments for orders between $50 and $999.99. Alternatively, they can make monthly payments on orders between $150 and $17,500. Monthly installments carry a 10% APR to 36% APR and are made over three, six or 12 months depending on the amount. For instance, an $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR, or 4 interest-free payments of $200 every 2 weeks.

You may sign up for Shop Pay and apply for installment payments at checkout. Note that does not own Shop Pay services.

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending Options depend on your purchase amount, and a down payment may be required. State notices to consumers


What is a Digital Proof?

A digital proof is a digital mock-up of what your final print will look like. Customers must approve the digital proof before the order is submitted to production.  The Priority Production option is not available when you select a digital proof.

What are the Editing tools?

Editing tools appear right below your displayed preview image on the product page. The thin black box around your image shows the edge of your photo. 

Adjust the image placement using up/down/left/right arrows, zoom in/out with plus/minus buttons, or rotate the image using the circle button. 

You can also swap the height and width of the image preview with the rotate button. 

Additional options to change the image from color to back and white as well as add type to your photo are available at no extra charge.

What is Priority Production?

This option prioritizes your order through production so it will be shipped the next business day after receiving it rather than the standard three-business-day production window. Orders placed after 3 p.m. EST are received on the next business day. Priority Production does not affect the shipping time in transit and is not available when requesting a digital proof. 

What is the best quality for a photo to be printed on canvas?

Our website can accept standard JPEG and PNG art files. Larger files (like a panoramic photo or collage) may take some time to upload. There is no maximum file size that can be uploaded. A high-resolution image would have 300 dpi (dots of color per inch) and have height and width pixel dimensions well above 3000.


How will my order ship?

All orders in the continental US are shipped via ground carriers (including FedEx, UPS, and USPS), and are subject to their transit times. We are located in North Carolina and most east coast deliveries occur within 1-2 business days. Midwest can take 2-3 business days, while West Coast deliveries can take up to 5 business days. 

Where can I find my order status?

Most items are shipped within 3 business days.  An email or text message will be sent when your order has been packed and is ready for shipment. If you would like to check on the status of your order before then please contact our Customer Service team: Contact Us |

How long will it take to produce my order?

Our efficient team of skilled craftsmen creates custom, one-of-a-kind products that will last generations. Most items are produced and shipped within 3-5 business days of receipt.

When can I expect to receive my order?

Most orders are completed in 3-5 business days. You will receive a shipping notification when your order leaves our facility. Delivery times vary based on location, but in general, most East Coast and Southern states should receive shipments within 2-3 business days. Midwest states can expect shipments in 3-4 business days. West Coast locations can take up to 6 business days.


Can promotional offers be combined?

From time to time offers promotional discounts which cannot be combined. Only one promotional offer per order is allowed. 

Are there any restrictions on the types of photos that can be printed?

You can print any digital image whether it is a photograph, painting, or digital art on our products. There are no restrictions on what subjects can be printed, however, does reserve the right to refuse orders with questionable content. Please note, per our terms of sale, you must be the copyright owner of the image or have obtained permission for reproduction from the copyright owner. 

What is your refund policy?

Our 100% money-back guarantee covers any damage in shipping or defective parts on the mug. Customer Service will happily submit a replacement request or issue a refund for products displaying damage in transit or workmanship flaws. 

If you have a damaged product, please email our customer service team at  Provide photos of the product you received and the box they arrived in, and reference your order number in the subject line.